New Delo Gold turns into coal
Posted: Tue Aug 28, 2012 10:04 am
Gents,
After the wonderful feedback I got (almost a year ago now), when my SWB 3.8V6 needed an oil change – I’m back with another oil question/mystery.
I took my daughter’s new Nissan Micra turbo diesel for it’s first service (15k km) yesterday morning. The oil of choice is Caltex Delo 400 Gold 15W40. On return to my house the afternoon I popped the hood for a quick post service check. My disgust levels (not to mention blood pressure) went into the redline when the dipstick was covered in black oil.
The blessing with a small place like Barberton is you know everybody. I called the owner/service manager to complain about the car not getting new oil at the service. He immediately came to my house and we considered the problem. The gent that did the actual service is a very good friend and I trust him 100% with my vehicles. We asked him about it and he said he was as surprised after the oil change, when he saw how black the new oil was. The oil on the dipstick was “clean” in the sense that it didn’t leave any residue on the fingers when rubbed. The oil filter was also nice and clean and new looking. The owner/service manager doesn’t know what oil the cars arrive with from the factory – except that it is a multi-grade mineral oil.
End result is we arranged for me to return the car for another oil service this morning. I drove to my office first and then to the dealer (15km round trip). I took it in and stood chatting to the techs while they quickly drained the oil and replaced the filter again. New Delo gold went in again. The oil that came out of the motor was pitch black.
Now for the results after the second oil change:
1) The first time we checked the dipstick the oil was black.
2) After a few checks the oil started looking lighter
3) When I arrived at my office (7km later) and checked again, the oil was as clean and clear as my conscience.
What caused this condition (if we accept that new oil was put in during the original service yesterday)?
The tech says he didn’t use the suck-machine, but the drain plug. The Micra requires a specialized tool to undo the plug and the tech had it on hand – so no problem there either. My daughter’s Micra was also the first(only) “new generation” diesel Micra they had serviced – so they have no experience to fall back on. The incident is going to be logged on their system though.
I paid for the extra oil and filter – because I firmly believe they did replace the oil and filter at the service. After some discussion a decision was taken to run the car for the next 15k km and then do a Delo Gold change again, if the new oil goes black we will replace it with full synthetic oil. The other consideration is to reduce the service distance, I quite like a 7.5k km interval – like my DiDs used to have. Problem there is the inconvenience to my daughter who lives in Witriver.
Is it possible for the new cars to arrive with such rubbish oil that the Delo goes black immediately as it tries to clean up the mess?
Any thoughts or advice will be most welcome.
After the wonderful feedback I got (almost a year ago now), when my SWB 3.8V6 needed an oil change – I’m back with another oil question/mystery.
I took my daughter’s new Nissan Micra turbo diesel for it’s first service (15k km) yesterday morning. The oil of choice is Caltex Delo 400 Gold 15W40. On return to my house the afternoon I popped the hood for a quick post service check. My disgust levels (not to mention blood pressure) went into the redline when the dipstick was covered in black oil.
The blessing with a small place like Barberton is you know everybody. I called the owner/service manager to complain about the car not getting new oil at the service. He immediately came to my house and we considered the problem. The gent that did the actual service is a very good friend and I trust him 100% with my vehicles. We asked him about it and he said he was as surprised after the oil change, when he saw how black the new oil was. The oil on the dipstick was “clean” in the sense that it didn’t leave any residue on the fingers when rubbed. The oil filter was also nice and clean and new looking. The owner/service manager doesn’t know what oil the cars arrive with from the factory – except that it is a multi-grade mineral oil.
End result is we arranged for me to return the car for another oil service this morning. I drove to my office first and then to the dealer (15km round trip). I took it in and stood chatting to the techs while they quickly drained the oil and replaced the filter again. New Delo gold went in again. The oil that came out of the motor was pitch black.
Now for the results after the second oil change:
1) The first time we checked the dipstick the oil was black.
2) After a few checks the oil started looking lighter
3) When I arrived at my office (7km later) and checked again, the oil was as clean and clear as my conscience.
What caused this condition (if we accept that new oil was put in during the original service yesterday)?
The tech says he didn’t use the suck-machine, but the drain plug. The Micra requires a specialized tool to undo the plug and the tech had it on hand – so no problem there either. My daughter’s Micra was also the first(only) “new generation” diesel Micra they had serviced – so they have no experience to fall back on. The incident is going to be logged on their system though.
I paid for the extra oil and filter – because I firmly believe they did replace the oil and filter at the service. After some discussion a decision was taken to run the car for the next 15k km and then do a Delo Gold change again, if the new oil goes black we will replace it with full synthetic oil. The other consideration is to reduce the service distance, I quite like a 7.5k km interval – like my DiDs used to have. Problem there is the inconvenience to my daughter who lives in Witriver.
Is it possible for the new cars to arrive with such rubbish oil that the Delo goes black immediately as it tries to clean up the mess?
Any thoughts or advice will be most welcome.