[HBannink]

After reading Marius's invitation to training by Mitsu I feel I have to share my latest experience with you folks

One of the pleasures of driving an older vehicle is that things break more often than with new ones. I had an irritating squeak in my speedo cable and no amount of oil seemed to get the little gremlin to move. Before you shoot me some of the older SAMCOR vehicles did have cable speedo drive. As expected the irritation was only a prelude to failure, cars are not designed to make funny noises
My first stop was the local autozone where I was looked at as if I had been smoking funny stuff when I asked for a speedo cable and not a sensor( maybe the incident with the salesman when he just started there and I chased him around for points and condenser for a BMW 7 series had something to do with his distrust) Pirate spares books don't list cables for Pajero so it was off to the local dealership only to find that the guru had been moved to another branch. For the folks that do not know Sandton Mitsubishi they had a guy in spares called Jones, his name not surname, this guy must have written the book when it comes to Mitsu parts and swallowed the computer at the same time as he could recite the part numbers off by heart.

Hats off to Sandton for their effort

The new guy checked the computer and as expected there was none in stock probably because it is not a frequent problem, mine lasted 380k . He apologised and promised to have a new one for me within two weeks time, the time span did leave me somewhat sceptical. Within a week they phoned me and said my cable was ready and waiting and this is where the good part comes in.
When I got there about three weeks had lapsed since the call and the new cable had been moved around in the time i took in getting there. The chap in dispatch found the cable or rather a cable but not being in the correct bag he was hesitant to hand it over and insisted on taking my address and phone number. It turned out that the cable had the right fittings but was too short. Lawrence had phoned me about 5 times to find out if it was the right cable and when I told him it was wrong he sent his driver to bring the right one and collect the wrong one.

I deal with spares outlets on a frequent basis and the norm is to bring the wrong spares back and they will exchange provided it is still in the original packaging and delivery is something you don't get unless you scare the daylights out of the salesman. I met the branch manager Sooren Naidoo while there and it sounds as if they have big things planned for their customer involvement and service aspect

[RoelfleRoux]

Henk,

I bought a 6 month old 2006 DiD LWB GLS from them. When delivered in Barberton (with a nice first aid kit for car and humans and a bottle of the finest bubbly) I checked the service book to see that the 7,5k sevice was done at 10k, the day before delivery. I complained about a possible warranty issue with the late service. They immediately sent me a very official looking letter taking full responsibility should there be any warranty hassles about the late service. I thought they were very helpfull and professional. The lady at WESBANK told me that they are listed as a "superior" dealership at WESBANK.

Needless to say I never had any warranty claims over the following two and a half years. It still runs in Barberton and I bump into the new owner once in a while - he says he still feels like royalty when driving that car.

BUT

When I booked my 3.8 in for the 90k service in Nelspruit, I discovered that I had missed the cut-off date on my maint contract by one bl..dy week! I asked for a quote and was told that it is against the law to give me a quote - they obviously don't quite understand the new consumer protection act. I decided to rather have my VERY trustworthy indi do the service. When he phoned Mitsu in Nelspruit to order the parts, we were told that the timing belt has a two to three week wait.

I called the lady at the Mistu service desk again (the one who booked my car in for a service the next day) and asked her about timing belt availability - seeing that my car was going to get one the next day. She calmly told me that timing belts are out of stock and she will put me through to the parts dept so I can talk to them myself. My question is: how were they going to replace the timing belt if they don't have any in stock?

Roelf

[paw_by_paw]

Maybe we should start a seperate thread for Mitsu Dealers who not deliver the goods and send it off to Imperial so that these guys can be taken on. It seems Imperial is very much geared to deliver good service but if they do not know of problems how can they fix it
I still think some dealers think a Pajero owner is uninformed and try to exploid that lack of technical expertise.
Surprise- Surprise because we have the Pajero Owners Club

[4ePikanini]

I know that the dealers aren't happy with Imperial. They are already battling with stock.